Refund Policy

Last updated: 2 September 2026

3-day free trial

New subscribers to stillwater Premium start with a 3-day free trial. Your card is saved at checkout, but nothing is charged for the first 3 days. The first payment is only taken on day three, and you can cancel at any point before then without paying anything.

Because the trial lets you experience the full plan before any money is taken, we do not offer an automatic money-back guarantee on subscription payments.

Cancelling your subscription

You can cancel at any time through the in-app billing portal (via Settings → Subscription). Your subscription will remain active until the end of the current billing period, and you won't be charged again.

Refunds

Payments that have already been taken are generally non-refundable, as the free trial gives you time to decide before the first charge. However, we review refund requests on a case-by-case basis and will generally issue a refund where:

• A charge was clearly unintentional and the service hasn't been used in the new period;
• A technical fault or service outage prevented you from using stillwater;
• You're entitled to a refund under applicable consumer protection law.

How to request a refund

Our payments are processed by Stripe. To request a refund:

1. Go to Settings → Subscription and open the secure billing portal to view your invoices and payment history.
2. Email us at curtis.maughan@mystillwater.life with your account email and the charge you'd like refunded, and we'll review it and process any approved refund through Stripe.

Processing time

Approved refunds are issued to the original payment method by Stripe. Depending on your bank or card issuer, the refund may take 5–10 business days to appear on your statement.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer, including any rights you may have under the UK Consumer Rights Act 2015 or applicable EU consumer protection law.

See also our Privacy Notice and Terms & Conditions.